Contact

We’re Here to Help!

At Novisora, your satisfaction is our top priority. Whether you have a question about your order, need help with a product, or would like to share feedback, our customer service team is happy to assist you.

Why Contact Us

Order or delivery inquiries
Returns or refund support
Product questions or sizing inquiries
Feedback or general questions

Do you need help?
Contact our customer service team.Our team is available 5 days a week, so don’t hesitate to reach out.

Customer Service Opening Hours

Monday to Friday: 09:00 – 17:00 (UK Time)
Saturday and Sunday: Closed

Contact Details

Email: info@novisora.com
Phone: +44 33 0027 3671

Business Information

Store name: Novisora
Company name: MDV Connect
Chamber of Commerce Number: 97694428
VAT Number: NL005283205B46
Address: Scholtenskanaal OZ 71, 7889 VD Klazienaveen-Noord, Netherlands

Frequently Asked Questions

Standard home delivery only, FREE. Orders before 22:00 GMT process same/next business day; dispatch prep 1–3 business days; delivery 5–10 business days after dispatch (total usually 6–13).

You’ll get a shipping confirmation with a tracking link once dispatched. Prefer a portal? Use our Order Tracking page and enter your tracking number to see live status and ETA.

Return within 30 days of delivery. Items unworn/unused, original condition with tags. Customer pays return shipping. Refund to original payment within 14 days of receipt/proof.

Email info@novisora.com with photos. We cover reasonable return costs/provide a label and issue a full refund (incl. standard outbound shipping) or repair/replacement. UK law:30-day short-term right to reject.

Contact us ASAP before dispatch; after shipping, changes/cancellations aren’t possible. No direct exchanges—return for refund, then re-order. Support: Mon–Fri 09:00–17:00 (UK Time) info@novisora.com